Who are the Training & Compliance Team?

The Training & Compliance Team is M Group's shared service for training, compliance and Competency Cloud support.

We're here to help colleagues and managers access the training they need, maintain accurate training records, and ensure people have the skills, knowledge and qualifications required for their role.

Our team supports with:

• Competency Cloud access and guidance
• Training records, certificates and qualification evidence
• Compliance and competency queries
• Training requests and booking support
• Course cancellations and amendments
• Manager support and compliance reporting
• New starter onboarding and training records

Many training activities can now be completed directly through Competency Cloud, including searching for courses, requesting training, viewing records and downloading available certificates. However, we're always here to help if you need advice, guidance or support.

Each area of the business is supported by a dedicated Training Advisor.

As well as helping with day-to-day queries, your Training Advisor can work with managers to proactively plan training requirements, review upcoming renewals, discuss competency matrix changes, support compliance improvements and help ensure training plans align with operational needs. If you're unsure who your Training Advisor is, please contact us and we'll be happy to point you in the right direction.

You can contact the team through this portal or by calling 0161 507 7966.

We're committed to providing a friendly, responsive and supportive service. If something hasn't gone as expected, please let us know. Most concerns can be resolved quickly by speaking to the relevant Training & Compliance Manager, and if needed these can be escalated to the Head of Training & Compliance. 

Our aim is simple: to work together with our customers to make training and compliance as easy, accessible and effective as possible across M Group.