Getting started with e-learning on Competency Cloud

Competency Cloud gives you access to a wide range of e-Learning courses, from mandatory compliance training to optional learning and development opportunities.

Many courses can be started immediately and completed at a time that suits you.

I need to complete my mandatory e-learning

Any mandatory e-learning assigned to you will appear in the Outstanding Tasks section of your Competency Cloud homepage.

To get started:

1. Log in to Competency Cloud.
2. Locate the Outstanding Tasks section on your homepage.
3. Find the course you need to complete in the list.
4. Select Start to start the course immediately.

Your mandatory e-Learning will remain in your Outstanding Tasks until it has been successfully completed.

I want to browse other e-learning courses

You can browse the full range of available e-Learning courses through the Course Catalogue.

1. Open the Course Catalogue from the left-hand menu.
2. Search or browse available courses by keyword, topic or domain.
3. Open the course to view the description and learning objectives.
4. Select Enrol to start the course.

Most e-Learning courses can be self-enrolled and started immediately.

Where can I find my enrolled e-Learning?

Once you've enrolled onto an e-learning course, it will also be added to your Outstanding Tasks section on the Competency Cloud homepage. Simply click the Continue button to pick up where you left off.

FAQs

Do I need approval to enrol onto an e-Learning course?
No. Most e-Learning courses can be self-enrolled and started immediately through Competency Cloud. Some courses may require additional review by the Training & Compliance Team before enrolment is approved, to ensure the learning is appropriate for your role or that any prerequisites have been met. In some cases, enrolment may take place through an external learning platform rather than directly through Competency Cloud. If you're unsure whether a course requires approval, simply open the course within the Course Catalogue to view the enrolment requirements.

Why can't I see a particular e-Learning course?
Course availability may vary depending on your role, business area or any prerequisites linked to the course. If you can't find the learning you need, please contact the Training & Compliance Team for support.

Can I complete e-Learning on different devices?
This will depend on the individual course, but most e-learning courses can be accessed and completed via the Training & Compliance mobile app.

How long do I have to complete mandatory e-Learning?
Mandatory e-learning should be completed as soon as possible when you start employment, ideally within the first 7 days. Outstanding mandatory training will remain visible on your homepage until completed.

I've started a course but didn't finish it. Do I need to start again?
In most cases, no. Simply relaunch the course from your Outstanding Tasks section and continue from where you left off.

I'm having trouble accessing e-learning
If you're unable to launch a course or are experiencing technical issues, please contact the Training & Compliance Team using the Need Help? button and select Training Systems & Reports > Technical Issue